FAQ

• General

  Everything you need to know about the products we offer.

  • What quality are our products?

    We ensure that our products meet the highest possible standards—both in terms of craftsmanship and the components used. We design and manufacture them using parts from the most reputable and trusted suppliers.

  • What is the warranty on our products?

    We offer a 5-year warranty covering all of our products. We encourage you to review the details in our Warranty Terms.

  • Can our lighting be dimmed?

    Yes, our fixtures and lighting systems are available with dimming options. For the solutions we offer, we primarily focus on DALI technology due to its high reliability and extensive integration capabilities with smart home systems.

  • Are our luminaires equipped with an integrated light source?

    Yes, all the lighting fixtures we offer come with integrated light sources that can be replaced if necessary.

  • What’s the difference between fixtures with an integrated light source and those without one?

    Fixtures with an integrated light source differ from those without in that they have a built-in source, such as LEDs or LED modules. Fixtures without a light source require separate purchase and installation of bulbs or tubes. Integrated fixtures are more efficient and convenient, ready to use immediately after installation, and they also offer greater durability, performance, and energy savings.

  • What happens if a fixture gets damaged after the warranty period?

    The simplest solution in such a case is to contact us to determine the cause of the malfunction and find an appropriate solution. Another option is to turn to a qualified service specializing in the repair of electrical and electronic devices. Our fixtures are designed to be repairable even after many years of use.

  • Where can you see our products?

    Our products can be viewed at our company headquarters. If you are interested, please contact us in advance by email or phone to arrange a visit. It is also possible to order samples, which we send against a refundable deposit.

• Basic knowledge

  Basic concepts and information related to lighting.

  • What are lux and lumens?

    Lux and lumen are two different units used to measure and evaluate lighting. Lumen describes the amount of light emitted by a source, while lux measures the amount of light reaching a given surface. Both parameters are important when planning lighting for a home or any other space, to ensure an appropriate level of brightness for users. You can learn more about this in our publication.

  • What is CRI?

    CRI, or Color Rendering Index, is a measure of a light source’s ability to accurately reproduce colors compared to natural light, under standardized testing conditions. The CRI value ranges from 0 to 100, with higher values indicating better color reproduction. For most applications, the CRI should be as close to 100 as possible, meaning the light source renders natural colors more faithfully. You can learn more about this in our publication.

  • What is the color temperature of light?

    Color temperature is a measure that indicates whether the light emitted by a source is warm (yellow-red tones) or cool (blue tones). It is measured in kelvins (K), where a lower temperature, such as 3000 K, produces warmer, cozier light, and a higher temperature, like 5500 K, produces cooler, whiter or bluish light. Choosing the right color temperature is important because it affects the atmosphere of a room and can be tailored to specific situations—warmer light for relaxation, cooler light for work. You can learn more about this in our publication.

  • What is the IP protection rating?

    The IP (Ingress Protection) rating is a standard that defines a device’s resistance to external factors such as dust, moisture, and solid objects. It consists of two digits: the first indicates the level of protection against solid particles, while the second measures resistance to moisture and liquids. You can learn more about this in our publication.

  • What is the lifespan of LED lighting?

    The lifespan of LED lighting is significantly longer than that of traditional light sources, such as incandescent or compact fluorescent bulbs. Unlike conventional bulbs, LEDs do not burn out abruptly under normal use; instead, they gradually lose their rated performance. High-quality LED lighting can maintain consistent brightness and light quality for 50,000 hours or more, depending on the product quality and usage conditions. After this period, there is a gradual decline in brightness and performance, with the rate and extent of degradation largely depending on the specific LED model used. It is also important to remember that factors such as component quality, ambient temperature, on/off cycles, and the quality of the power supply can all impact the lifespan of LED lighting.

  • Can every lighting fixture be dimmed?

    Not every LED lighting fixture can be dimmed. The ability to dim depends on the type of LED lighting and the control system used. There are two main categories of LED lighting in terms of dimming:

    - Dimmable LED lighting: These fixtures are specifically designed for dimming and may be compatible with various dimming systems such as DALI, Switch-Dim, Phase-cut, or PWM.

    - Non-dimmable LED lighting: These fixtures are not designed for dimming and cannot be adjusted using standard dimmers or other brightness control systems. Attempting to dim such fixtures may cause flickering, inconsistent performance, or even damage the fixture.

  • What is DALI?

    DALI (Digital Addressable Lighting Interface) is an advanced lighting control protocol that allows precise management of lighting in a home or apartment. This digital system enables you to adjust brightness, color, and lighting scenes across different rooms using a single central control. With DALI, you can create customized lighting settings, which helps save energy and tailor the ambiance of each space to specific needs. It’s an ideal solution for those seeking a sophisticated home lighting system. DALI also supports advanced integration with various building automation and smart home systems. You can learn more about this in our publication.

  • What is Phase-cut?

    Phase-cut is a common method for controlling the brightness of lamps in electrical installations. Instead of reducing the voltage throughout the entire AC cycle, the dimmer “cuts” a portion of the current waveform, reducing the energy delivered to the lamp and dimming the light. This provides a convenient way to adjust brightness without replacing the entire installation. It allows standard wall dimmers to be used with modern LED lighting, though the type of phase-cut must match the lamp. Not all lamps are compatible with every type of phase-cut; using the wrong type can cause flickering, buzzing, or damage to the power supply. Therefore, it’s important to ensure that the lamp and dimmer are compatible before purchase. You can learn more about this in our publication.